Frequently Asked Questions
Got a question? You’ll find answers to the most frequently asked questions about Masport fireplaces here. Can’t find the information you’re looking for? Get in touch, we’re happy to help.
This will depend on the fire you choose. Our R5000 models have the option of adding a 2-speed fan. The LE4000 Provincial includes a single speed fan as part of its design.
All our products are sold through Masport stockists. We don’t sell directly to the public. Please click here to find your closest stockist.
All freestanding radiant Masport fires are built to allow cooking on the high quality 6-8mm steel top. The Hestia 2 is a convection wood fire and is not suited to cooking.
The use of a zero clearance box is only necessary if you are installing an inbuilt fireplace into combustible framework – for example timber framing.
Ash pans make it easier and safer to clean up after your fire has finished burning. They are installed in the base of your fireplace and collect ash from the fire. This residue can then be cleanly disposed of every few weeks, simply by pulling the pan out and tipping its contents into your rubbish bin.
Yes. An annual service call by a qualified technician is recommended.
Model numbers can be found on your invoice, on the front cover of your installation manual or on the serial number plate. The serial number is on the decal attached to your fireplace. Masport Wood Stoves have a serial number decal on the rear panel of the unit. Masport Wood Inserts (inbuilt fires) have a serial number decal on the bottom front of the insert, under the ash lip
This will vary, depending on which Masport wood fire you choose.
The information can be found on the Installation Specification Sheet, which can be found in the list of downloads included on each individual product page.
Masport fires can be classed as ‘wet’ or ‘dry’ models. A ‘wet’ model includes a water booster. These are designed to circulate water around your firebox, which can supply much of a home’s hot water. Check the specifications for each model to determine if a water booster is an available option.
The details of your warranty can be found in your owner’s manual. Most Masport fireboxes, excluding attachments, have a 10 year comprehensive warranty from date of purchase. For ultra-low emissions burners (Mystique and Cromwell) and multi-fuel burners there is a 5 year warranty on the firebox, from date of purchase. Masport also offers a 2-year warranty on fire baffles and air bars and a 1-year warranty on all other internal fire parts. For the new ultra-low emission burners (Rakaia and Waimakariri), there is a 20 year firebox warranty, as well as 2 years on spare parts and catalytic combustor.
Some regions of New Zealand require compliance with specific local requirements for wood fires. NES refers to the National Environmental Standard, which covers all New Zealand apart from those which are specified otherwise. ECAN is the Environmental Canterbury Emissions Standard and ORC Airshed 1-4 are Otago Regional Council groupings, where urban areas are grouped into one of four airsheds.