Frequently Asked Questions

Got a question? You’ll find answers to the most frequently asked questions about Masport fireplaces here. Can’t find the information you’re looking for? Get in touch, we’re happy to help.

This will depend on the fire you choose. Our R5000 Ped model have the option of adding a 2-speed fan. Fan can not be installed along with water booster or R5000 Leg model. The LE4000 Provincial includes a single speed fan as of it's design.

All our products are sold through Masport stockists. We don’t sell directly to the public. Please click here to find your closest stockist.

All freestanding radiant Masport fires are built to allow cooking on the high quality 6-8mm steel top. The Hestia 2 is a convection wood fire and is not suited to cooking.

The use of a zero clearance box is only necessary if you are installing an inbuilt fireplace into combustible framework – for example timber framing.

Ash pans make it easier and safer to clean up after your fire has finished burning. They are installed in the base of your fireplace and collect ash from the fire. This residue can then be cleanly disposed of every few weeks, simply by pulling the pan out and tipping its contents into your rubbish bin.

Yes. An annual service call by a qualified technician is recommended.

Model numbers can be found on your invoice, on the front cover of your installation manual or on the serial number plate. The serial number is on the decal attached to your fireplace. Masport Wood Stoves have a serial number decal on the rear panel of the unit. Masport Wood Inserts (inbuilt fires) have a serial number decal on the bottom front of the insert, under the ash lip

You will need to contact the Masport stockist that you purchased your wood fire from or, alternatively, another Masport stockist in your area.

Find a Masport stockist near you 

There are authorised Masport stockists all over New Zealand.

Find a Masport stockist near you

All Masport manuals can be downloaded from the product page for your model on our website. Ensure you choose the correct manual for your appliance.

Find your Masport wood fire

This will vary, depending on which Masport wood fire you choose.
The information can be found on the Installation Specification Sheet, which can be found in the list of downloads included on each individual product page.

Find your Masport wood fire

Masport fires can be classed as ‘wet’ or ‘dry’ models. A ‘wet’ model includes a water booster. These are designed to circulate water around your firebox, which can supply much of a home’s hot water. Check the specifications for each model to determine if a water booster is an available option.

Find out more about water boosters

The details of your warranty can be found in our Masport brochures.  Also detailed warranty terms can be found in your owner’s manual. Depeding upon the model and it's fireboxe type the warranties vary.  

Masport waranties our fire boxes as follows:
- Catalytic ULEB Wood fires - 20 years
- Non-Catalytic ULEB Wood Fires - 15 Years
- LEB Wood Fires - 10 Years
- Outdoor Wood Fires - 5 Years
- Multi-fuel Wood Fires - 5 Years
This applies from date of purchase, to only the firebox and excludes operational consumables, such as bricks, baffles, air bars and door seals and locking mechanism parts etc. 

Masport also offers warranty on opertional consumables as follow:
- Catalytic ULEB Wood Fires - 2 Years
- All other type of Wood Fires - 1 Year 
- Internal and External paint finish of all Wood Fires - 1 Year

This will depend on which wood fire you choose. You can download the Masport Hearths Specification sheet here, or refer to the product installation specification sheet.

Learn More

Some regions of New Zealand require compliance with specific local requirements for wood fires. NES refers to the National Environmental Standard, which covers all New Zealand apart from those which are specified otherwise. ECAN is the Environmental Canterbury Emissions Standard and ORC Airshed 1-4 are Otago Regional Council groupings, where urban areas are grouped into one of four airsheds.

Rural fires can only be installed on properties of 2 hectares (5 acres) or more.

See our range of Rural Wood Fire

Masport wood fires must be installed by a qualified installer.

Find a qualified installer