Our Commitment to Customer Care

When you purchase a Masport wood fire, your investment comes with the guarantee that our Customer Care team will be there to assist, for the lifetime of your fire. Got a question about your fire? Need a spare part? Our mission is to make life easy for you.

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We are as proud of our commitment to customer service as we are of our wood fires. If you have any questions about your Masport fireplace, don’t hesitate to get in touch – our Customer Care team is ready and waiting to assist.

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Our Extensive Warranty

Our extensive warranty provides peace-of-mind that your Masport wood fire will continue to perform for many years to come. We offer New Zealand’s most comprehensive wood fire warranty because we want you to be as confident about the quality of your Masport fireplace as we are.

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Our Spare Parts Guarantee

We build our wood fires to last. That’s why Masport holds operational spare parts for every model, for at least 15 years from the last date of manufacture. Our commitment to making these parts available is designed to give you peace-of-mind that your wood fire can be serviced at any stage in its lifetime.

Spare Parts

Frequently Asked Questions

There is a lot to consider when choosing a wood fire. Check out our FAQs for answers to common questions, or get in touch with our Customer Care team - we’d love to hear from you.

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